Frequently Asked Questions
To ensure the longevity of your shoes, please follow these care instructions:
- For suede uppers, use a sponge, soft-bristle brush, or suede-cleaning cloth to gently clean, following the nap’s direction.
- Clean the soles with a lightly damp, light-colored cloth.
- Avoid soap, chemical cleaning products, or machine washing.
- When not in use, insert shoe trees or stuff with paper, and store each shoe in a separate cotton dust bag.
- Be mindful of exposure to natural elements, as this may subtly alter the color of the uppers and soles, giving them a unique look.
- Keep suede shoes away from water; if they get wet, allow them to air dry naturally.
We offer a 4-days return policy, allowing you to request a return within 4 days of receiving your item. For detailed information, please visit our Return Policy page.
For assistance, please email us at Marettidoha@hotmail.com or send us a message through our Contact Us page.